XIMS: Error Message: "Your Password Was Rejected" When You Use POP3/IMAP to Log On to Mail Server: Fix Requires SP2

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This article was previously published under Q315963

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SYMPTOMS

When you use a POP3/IMAP client such as Microsoft Outlook Express to log on to your mail server, you receive an error message similar to the following:

There was a problem logging onto your mail server. Your Password was rejected. Account: 'user@domain.com', Server: 'Server', Protocol: POP3, Server Response: '-ERR The requested item could not be found.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 (http://support.microsoft.com/kb/301378/EN-US/ ) XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component: POP3

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File name	Version
Iisproto.dll	6.0.5770.28
Imap4fe.dll	6.0.5770.28
Imap4svc.dll	6.0.5770.28
Pop3fe.dll	6.0.5770.28
Pop3svc.dll	6.0.5770.28

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

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MORE INFORMATION

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

303451 (http://support.microsoft.com/kb/303451/EN-US/ ) XADM: Exchange 2000 Server Post-SP1 Information Store Fixes

314948 (http://support.microsoft.com/kb/314948/EN-US/ ) XIMS: Error Message: 'Your Password Was Rejected' When You Use POP3/IMAP to Log On to Mail Server: Fix Requires SP1

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