Article ID: 316021 - Last Review: October 25, 2006 - Revision: 2.7 SMS: SMSAPM32 Does Not Remove Software or Generate Status Messages for Software Uninstall
This article was previously published under Q316021 On This PageSYMPTOMS
When you use the "Remove software when no longer advertised" advanced SMS program property, the following SMS Status messages may not be generated during software removal by SMSAPM32. Additionally, SMSAPM32 may not remove software that is no longer advertised in the three documented scenarios for software deinstallation (see the "More Information" section of this article for a description of these scenarios).
SMSAPM32 Software Uninstall Status Messages
10012 - Uninstall started for advertisement "XXXnnnnn" ("package name" - "program name"). Command line: "......." Working Directory: "......."
10013 - The uninstall program for advertisement "XXXnnnnn" failed ("package name" - "program name"). A non-zero exit code of n was returned. Possible cause: SMS Advertised Program Manager (APM) determines status for each program it executes. If APM cannot find or correlate any install status Management Information Format (MIF) files for the program, it uses the program's exit code to determine status. A non-zero exit code is considered a failure.%nSolution: For more information about the exit code, refer to the documentation for the program you are distributing.
10014 - The uninstall program for advertisement "XXXnnnnn" failed ("package name" - "program name"). The failure description was ".......". Possible cause: The uninstall program generated an install status Management Information Format (MIF) file with a status value of Failed.%nSolution: For more information about the failure, refer to the documentation for the program you are distributing.
10015 - The uninstall program for advertisement "XXXnnnnn" completed successfully ("package name" - "program name"). An exit code of zero was returned. SMS Advertised Program Manager (APM) determines status for each program it executes. If APM cannot find or correlate any install status Management Information Format (MIF) files for the program, it uses the program's exit code program to determine status. An exit code of zero is considered successful.
10016 - The uninstall program for advertisement "XXXnnnnn" completed successfully ("package name" - "program name"). The success description was "........". The program generated an install status Management Information Format (MIF) file with a status value of Success. For more information, see the documentation for the program you are distributing. CAUSE
A regression in the software uninstall with SMSAPM32 was introduced in Systems Management Server (SMS) 2.0 Service Pack 2 (SP2).
RESOLUTIONService Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:288239
(http://support.microsoft.com/kb/288239/EN-US/
)
How to Obtain the Latest Systems Management Server 2.0 Service Pack Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later:Date Time Version Size File name Platform ------------------------------------------------------------------------ 02-Mar-01 00:30 2.0.92.9 394,290 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 02-Mar-01 00:30 2.0.92.9 1,324,075 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 02-Mar-01 00:30 2.0.1493.3242 3,401,914 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel 02-Mar-01 00:30 67 Compverbase.ini Intel 02-Mar-01 00:30 67 Compversmsapm32.ini Intel 02-Mar-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 02-Mar-01 00:00 2.0.92.9 639,507 Swdist32.exe Intel 02-Mar-01 00:30 2.0.92.9 654,799 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 02-Mar-01 00:30 2.0.92.9 1,925,229 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 02-Mar-01 00:30 2.0.1493.3242 4,442,598 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha 02-Mar-01 00:30 67 Compverbase.ini Alpha 02-Mar-01 00:30 67 Compversmsapm32.ini Alpha 02-Mar-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 02-Mar-01 00:00 2.0.92.9 693,008 Swdist32.exe Alpha Date Time Version Size File name Platform ------------------------------------------------------------------------ 11-Apr-01 00:30 2.0.92.9 394,903 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 11-Apr-01 00:30 2.0.92.9 1,324,326 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 11-Apr-01 00:30 2.0.1493.3242 3,667,431 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel 02-Mar-01 00:30 67 Compverbase.ini Intel 02-Mar-01 00:30 67 Compversmsapm32.ini Intel 02-Mar-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 11-Apr-01 00:00 2.0.92.9 691,485 Swdist32.exe Intel 11-Apr-01 00:30 2.0.92.9 655,325 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 11-Apr-01 00:30 2.0.92.9 1,925,461 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 11-Apr-01 00:30 2.0.1493.3242 4,803,510 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha 02-Mar-01 00:30 67 Compverbase.ini Alpha 02-Mar-01 00:30 67 Compversmsapm32.ini Alpha 02-Mar-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 11-Apr-01 00:00 2.0.92.9 744,974 Swdist32.exe Alpha Date Time Version Size File name Platform ------------------------------------------------------------------------ 13-Apr-01 00:30 2.0.92.9 394,289 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 13-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 13-Apr-01 00:30 2.0.1493.3442 4,409,037 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 13-Apr-01 00:30 2.0.1493.3442 8,512 Cliver.exe Intel 13-Apr-01 00:30 67 Compverbase.ini Intel 13-Apr-01 00:30 67 Compversmsapm32.ini Intel 13-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 13-Apr-01 00:00 2.0.92.9 838,614 Swdist32.exe Intel 13-Apr-01 00:30 2.0.92.9 654,804 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 13-Apr-01 00:30 2.0.92.9 1,925,231 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 13-Apr-01 00:30 2.0.1493.3442 5,836,309 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 13-Apr-01 00:30 2.0.1493.3442 13,584 Cliver.exe Alpha 13-Apr-01 00:30 67 Compverbase.ini Alpha 13-Apr-01 00:30 67 Compversmsapm32.ini Alpha 13-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 13-Apr-01 00:00 2.0.92.9 892,490 Swdist32.exe Alpha Date Time Version Size File name Platform ------------------------------------------------------------------------ 15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel 15-Apr-01 00:30 67 Compverbase.ini Intel 15-Apr-01 00:30 67 Compversmsapm32.ini Intel 15-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel 15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha 15-Apr-01 00:30 67 Compverbase.ini Alpha 15-Apr-01 00:30 67 Compversmsapm32.ini Alpha 15-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha Date Time Version Size File name Platform ------------------------------------------------------------------------ 15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel 15-Apr-01 00:30 67 Compverbase.ini Intel 15-Apr-01 00:30 67 Compversmsapm32.ini Intel 15-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel 15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha 15-Apr-01 00:30 67 Compverbase.ini Alpha 15-Apr-01 00:30 67 Compversmsapm32.ini Alpha 15-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5. MORE INFORMATION
The SMS Administrators online manual describes the scenarios under which software will be removed when the advertisement is considered to be revoked on a 32-bit client. The scenarios are:
Application of the hotfix that is described in this article provides software uninstall under the three previously described scenarios, whether the advertisement is targeted at a Systems, User, or User Group-based collection. Advertisement status messages for software uninstall are also correctly generated. For more descriptions of the "Remove software when it is no longer advertised" feature, view the SMS Administrator online help under "Distributing software to clients", "Using Programs in Packages", "Create a Program" and then click the Advanced Tab link. How to Install the HotfixApply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods.How to Use the Hotfix InstallerNOTE: You can use this method only on Intel-based computers.
How to Manually Install the Hotfix
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