SMS: Collection Replication Does Not Work if Collection Comment Has a Carriage Return

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

This article was previously published under Q316132

SYMPTOMS

Collections that have a carriage return or line feed in the comment may not be replicated to child sites correctly. If you view the collection properties at a child site, the portion of the comment that is after the carriage return may be missing, and the collection's update schedule may not be defined. Note that when you create or edit a collection, you can add a new line to the comment field by pressing ENTER or CTRL+ENTER.

Back to the top

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

Back to the top

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date       Time   Version         Size       File name    Platform
   ------------------------------------------------------------------
   01-Mar-01  16:15  2.00.1493.3227  2,431,760  Basesvr.dll  Alpha
   01-Mar-01  16:15  2.00.1493.3227  1,579,936  Basesvr.dll  Intel

NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

Back to the top

WORKAROUND

To work around this problem, do not use ENTER or CTRL+ENTER in the comments field of the collection properties.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

Back to the top

MORE INFORMATION

Hotfix Installation Instructions

Apply the fix in this article to all sites in the SMS hierarchy. After you install the fix, update the collections that are affected by the problem at the site where it was created. To install the fix, use one of the following methods.

How to Use the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.

Copy the hotfix folder structure to a share on your network. Note that Q316132.exe is an SMS Installer file that updates specific files on your site server.
Log on to the site server by using an account with administrative rights.
On the site server, quit the SMS Administrator console.
Run the Q316132.exe tool, and then follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch.

How to Manually Install the Hotfix

On the site server, quit the SMS Administrator console.
Stop the SMS Site Component Manager, SMS Executive, and SMS SQL Monitor services on the site server.
Replace the Basesvr.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Restart the SMS Site Component Manager, SMS Executive, Windows Management, and SMS SQL Monitor services.

Back to the top