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"Error 769" Error Message When You Try to Connect to the Internet Through a PPPoE Connection

Article ID: 316395 - View products that this article applies to.

This article was previously published under Q316395

SYMPTOMS

When you try to connect to the Internet by using a Point-to-Point Protocol over Ethernet (PPPoE) connection, you may receive one of the following error messages:

Error 769: The specific destination is not reachable.

-or-

Error 769: "Either you specified a destination address that is not valid, or your remote server is down."

NOTE: This behavior may occur after you upgrade to Windows XP.

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CAUSE

This behavior may occur if the network card in your computer is not turned on (enabled).

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RESOLUTION

To resolve this issue, turn on (enable) the network card, and then run the Network Setup Wizard. To do this, follow these steps:

Click Start, and then click Control Panel.
In Control Panel, click Performance and Maintenance, and then click System.
In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
In Device Manager, click Network adapters.
On the Action menu, click Enable.
Quit Device Manager.
Click Start, and then click Control Panel.
In Control Panel, click Network and Internet Connections, and then click Network Connections.
In Network Connections, click Network Setup Wizard under Network Tasks, and then follow the on-screen steps.
When you complete the steps in the wizard, restart your computer.