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Cannot Back Up Quicken Files to CD

Article ID: 316415 - View products that this article applies to.

This article was previously published under Q316415

SYMPTOMS

After you upgrade your operating system to Microsoft Windows XP, you cannot back up your Intuit Quicken files directly to a compact disc recordable (CD-R) or compact disc rewritable (CD-RW) medium.

When you attempt to back up your Quicken data directly to the CD-R or CD-RW drive, you may receive an error message similar to the following:

Unable to access the disk in drive D:
Please make sure the drive is ready
and the disk is not write-protected.

Do you want to try Again?

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CAUSE

This behavior occurs because of a limitation in the CD recording program that is included with Windows XP. In order for Quicken to write a back up file directly to the CD-R or CD-RW, the compact disc must first be formatted and support packet writing. The Windows XP CD recording program does not support packet writing and does not contain a feature to format a recordable CD.

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RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Reinstall Your Previous CD Burning Program

If your previous CD burning program enabled you to format a CD-R or CD-RW disc, you may be able to reinstall it. Contact the vendor of the program to ensure that it is compatible with Windows XP and to obtain any possible updates. For information about how to contact computer software manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416

(http://support.microsoft.com/kb/65416/EN-US/ )

Hardware and Software Third-Party Vendor Contact List, A-K

60781

(http://support.microsoft.com/kb/60781/EN-US/ )

Hardware and Software Third-Party Vendor Contact List, L-P

60782

(http://support.microsoft.com/kb/60782/EN-US/ )

Hardware and Software Third-Party Vendor Contact List, Q-Z

Method 2: Copy the Quicken Backup Files to the CD

You can use the CD burning program in Microsoft Windows to copy your Quicken files to a CD-R or CD-RW disc. To do this, back up your Quicken file to the hard disk and then copy the files to the CD. For additional information about how to use the CD burning feature in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

306524

(http://support.microsoft.com/kb/306524/EN-US/ )

HOW TO: Back Up Information to a CD

Method 3: Back Up Your Quicken Data to the CD Burning Staging Area

When you back up your Quicken files to the CD burning staging area on the local hard disk, you are notified that you have files waiting to be written to the CD. You can then use the CD Writing Wizard in Windows XP to write the files to the CD. To perform this backup method, follow these steps:

Start Quicken, and then open the file that you want to back up.
On the File menu, click Backup.
If you are prompted to continue with the backup, click Yes.
In the Select Backup Drive dialog box, click the drive on which Windows is installed. For example, click C:.
Click OK.
In the Directory box, type the following path, where user_name is the name of the user who is currently logged on:
C:\Documents and Settings\user_name\Local Settings\Application Data\Microsoft\CD Burning
Click OK.
When you receive a message that states that the file backed up successfully, click OK.

The following message appears in the notification area of the taskbar:
You have files waiting to be written to the CD.
To see the files now, click this balloon.
Click the balloon in the notification area of the taskbar.
Under CD Writing Tasks, click Write these files to CD.

NOTE: Ensure that the CD-R or CD-RW drive contains a blank disc.
Follow the steps of the CD Writing Wizard to write the files to the CD.

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MORE INFORMATION

For additional information about the CD burning feature in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:

279157

(http://support.microsoft.com/kb/279157/EN-US/ )

Description of CD-ROM Recording in Windows XP

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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