Computer Restarts Unexpectedly When You Browse the Internet

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Article ID: 316416 - View products that this article applies to.
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Symptoms

While you browse the Internet, your computer may restart unexpectedly.

Cause

This behavior can occur if both of the following conditions are true:
  • A broadband cable modem or an asymmetric digital subscriber line (ADSL) modem is installed on your system, and the modem is using drivers that cause a fatal system (STOP) error.

    NOTE: Depending on your system configuration, the resulting blue-screen error message may not be displayed long enough for you to record the error information.

    -and-
  • The Automatically restart check box is selected under System failure in the Startup and Recovery dialog box (under System Properties).

Resolution

To resolve this issue, follow these steps:
  1. Start Windows XP in Safe mode, and then configure Windows to not automatically restart when a STOP error occurs. To do this, follow these steps:
    1. Restart the computer. When the POST process completes, press F8.
    2. On the Windows Advanced Options menu that appears, use the ARROW keys to select Safe Mode, and then press ENTER.
    3. Select the operating system to start, and then press ENTER.
    4. Log on to the computer as Administrator, and then click Yes in the Windows is running in safe mode dialog box that appears.

      NOTE: When the computer is running in Safe mode, your display settings may be set to a lower resolution than you expect.
    5. Click Start, and then click Control Panel.
    6. Click Switch to Classic View if Control Panel is not already in Classic View.
    7. Double-click System, click the Advanced tab, and then under Startup and Recovery, click Settings.
    8. Under System failure, click to clear the Automatically restart check box.
    9. Click OK twice.
    10. Close Control Panel, and then restart Windows normally.
  2. Attempt to browse the Internet normally. If you receive a STOP error message, attempt to determine the source of the problem by using the error message information that is displayed.For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:
    265879 How to Debug "Stop 0xC2" or "Stop 0x000000C2" Error Messages
  3. Attempt to obtain updated drivers for your ADSL or cable modem.

Properties

Article ID: 316416 - Last Review: February 12, 2014 - Revision: 2.0
Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbprb ocsso KB316416

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