Article ID: 316424 - View products that this article applies to.
This article was previously published under Q316424
After you upgrade your operating system from Microsoft Windows Millennium Edition (Me) to Windows XP, you may receive an error message similar to the following:
The system has recovered from a serious problem. A log of this error has been created.
BCCode: A, BCP1: EB532A8, BCP2:000000FF, BCP3: 00000000, BCP4: 806BB1BE,
OSVer: 5_1_2600, SP: 0_0, Product: 768_1.
You may receive this error message when Windows attempts to use device drivers that are incompatible with Windows XP.
To resolve this issue, verify that each device in your computer uses a driver that is compatible with Windows XP. To do so, follow these steps:
http://www.microsoft.com/whdc/hcl/default.mspxAlthough Microsoft does not encourage the use of devices that are not present on the Hardware Compatibility List, in some cases you may be able to obtain a Windows XP-compatible driver by directly contacting the device manufacturer. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(http://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about devices that are not on the HCL, click the article number below to view the article in the Microsoft Knowledge Base:
142865For additional information about managing hardware devices, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/142865/EN-US/ )Microsoft Support Policy on Hardware Not on Windows HCL
283658For additional information about using Device Manger to troubleshoot device conflicts, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/283658/EN-US/ )How to Manage Devices in Windows XP
(http://support.microsoft.com/kb/310126/EN-US/ )Troubleshooting Device Conflicts with Device Manager
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