OL2002: LDAP Provider Does Not Show Title and Phone Number on the Check Names Dialog Box

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This article was previously published under Q316496

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SYMPTOMS

The Outlook Lightweight Directory Access Protocol (LDAP) provider does not display the title or the business phone number in the Check Names dialog box. The LDAP provider only displays the display name, e-mail name and e-mail type.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time   Version       Size     File name     
   -------------------------------------------------------
   20-Dec-2001 19:43  10.0.3618.0    47,432  Bjablr32.dll
   07-Mar-2002 21:35  10.0.3905.0   108,872  Emablt32.dll
   05-Feb-2002 16:14  10.0.3729.0   538,952  Emsmdb32.dll
   21-Feb-2002 22:01  10.0.3819.0   850,248  Msmapi32.dll

After you install the fix, the following files will have the listed attributes or later:

   Date        Time   Version       Size       File name     
   -------------------------------------------------------
   20-Dec-2001 19:43  10.0.3618.0    47,432  BJABLR32.DLL
   07-Mar-2002 21:35  10.0.3905.0   108,872  EMABLT32.DLL
   05-Feb-2002 16:14  10.0.3729.0   538,952  EMSMDB32.DLL
   21-Feb-2002 22:01  10.0.3819.0   850,248  MSMAPI32.DLL

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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MORE INFORMATION

After you install the fix described in this article, the Business Phone, Office, Title, and Company fields are displayed so you can further distinguish the entries in the Check Names dialog box.

The operation of this fix may be hampered if you cannot search on the full display name of a contact. If you are experiencing this problem you have to apply the fix described in the following Microsoft Knowledge Base article:

311829 (http://support.microsoft.com/kb/311829/EN-US/ ) OL2002: LDAP Search Error When You Try to Search Using a Full Name in the Display Name Field

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