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The Removable Storage Service Hangs on Startup
Article ID: 316500 - View products that this article applies to.
This article was previously published under Q316500
After you install Windows 2000, the following error message may be displayed in the System Event log:
The %SystemRoot%\System32\NtmsData folder that is created by Removable Storage Manager (RSM) may not present on your computer. Additionally, one of the following registry keys (or one of its entries) may be missing or damaged:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Description: The Removable Storage service hung on starting.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NtmsSvcEnum, Config, Parameters and Security keys.
If you attempted to start the Removable Storage service manually, you may receive an error with code 1053.
The Removable Storage service may not have been completely installed during Windows 2000 Setup, or registry damage occurred since the last reboot.
To resolve this issue:
(http://support.microsoft.com/kb/235032/EN-US/ )Problems with a Damaged Removable Storage Manager Database
After installing Removable Storage Manager by using the Rsm.inf file, the following registry keys are recreated:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NtmsSvc\ParametersThis installation process for RSM also registers the Ntmssvc.dll, Ntmsmgr.dll, and Ntmsevt.dll file on the next reboot when the RunOnce registry key is parsed.