Article ID: 316503 - View products that this article applies to.
This article was previously published under Q316503
After you install Roxio GoBack (included with Norton System Works), and attempt to start your computer, you may receive an error message similar to the following:
Your computer starts normally in Safe mode, but a clean boot from MSConfig has no effect.
C000021a (fatal system error).
The session manager initialization system process terminated unexpectedly with a status of 0xc000003a (0x00000000, 0x00000000)
This error can occur when you have GoBack installed on your computer and it is present in the boot sector.
To resolve this issue, disable GoBack, and then uninstall GoBack. To do this, follow these steps.
NOTE: You cannot uninstall GoBack in Safe mode.
For more information about how to manually remove GoBack, click the following article number to view the article in the Microsoft Knowledge Base:
315333Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/315333/ )Upgrade report about GoBack during upgrade to Windows XP
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.