Article ID: 316773 - Last Review: December 4, 2007 - Revision: 4.3

OFFXP: Office XP Does Not Work as Expected with Norton SystemWorks GoBack Feature Installed

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This article was previously published under Q316773

SYMPTOMS

When you install one of the Office XP programs listed at the beginning of this article, or you upgrade one of the listed programs to Office XP Service Pack 1, and Norton SystemWorks is installed on your computer, the Office XP program may not start or may not be installed as expected, or Microsoft Windows may not start after you install the Office XP program.

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CAUSE

This problem is reported to occur with the GoBack feature of Norton SystemWorks.

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RESOLUTION

To resolve this problem, follow these steps:

Uninstall Norton SystemWorks.
Install Microsoft Office XP.
Install Office XP Service Pack 1.
Reinstall Norton SystemWorks.

For more information about removing Norton SystemWorks, please see the following Symantec Web sites:

http://www.symantec.com/support (http://www.symantec.com/support)

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MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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