XADM: Event 12800 Error Messages Are Logged When the Information Store Is Processing Incoming Messages from the Internet

The information store may log event ID 12800 error messages that are similar to the following error message with unusual frequency: However, there is enough available memory when these error messages are logged.

This problem may occur if a message contains a large number of font entries. When the user opens this e-mail message in Microsoft Outlook 2000, conversion from Hypertext Markup Language (HTML) to Rich Text Format (RTF) occurs, which reaches the stack limitation of too many font/font entries. Therefore, the event ID 12800 error message is logged in the Application event log.

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Internet mail

The English version of this fix has the file attributes (or later) that are listed in the following table.


NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.