Article ID: 317021 - View products that this article applies to.
This article was previously published under Q317021
When you attempt to save a Microsoft Office document to a mapped drive, you may receive the following error message:
An error occurred while reconnecting drive letter to \\network server\share folder.
Microsoft Windows Network: The local device name is already in use.
This connection has not been restored.
This behavior can occur if both of the following conditions are true:
To resolve this issue, contact contact McAfee Technical Support for an update to the scan engine for McAfee VirusScan. To do this, browse to the following McAfee Web site:
To work around this issue, disable McAfee VirusScan. Consult your McAfee VirusScan documentation for more information about how to temporarily turn off this program.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.