OL2002: You Cannot Move from a Unified Messenger Voice Mail Message to Another Message

View products that this article applies to.

This article was previously published under Q317106

SYMPTOMS

When you click the Next Message or the Previous Message toolbar buttons to move from a Unified Messenger Voice Mail message to another message while the Preview Pane is turned on (enabled) in Outlook 2002, you receive the following error messages:

Unified Messenger

An unexpected error has occurred. This may be due to a temporary problem with the voice server, Exchange server, or the network. Please retry the operation.

(0x80004005)

-or-

Unified Messenger

An unexpected error has occurred. This may be due to a temporary problem with the voice server, Exchange server, or the network. Please retry the operation.

(0x8000ffff)

NOTE: This problem also occurs when you use the CTRL+.(PERIOD) (Next Item) or the CTRL+,(COMMA) (Previous Item) shortcut keys.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time      Size       File name     
   -------------------------------------------------------
   14-Feb-2002  18:23:08  2,641,504  Outlook.msp
   14-Feb-2002  19:41:46  4,647,260  Outlook_Admin.msp

After the fix is installed, the following files will have the listed attributes or later:

   Date           Time  Version    Size       File name     
   --------------------------------------------------------
   29-NOV-2001   12:21 10.0.3527.0    47,432  Recall.dll
   20-DEC-2001   17:44 10.0.3618.0    92,488  Outlmime.dll
   11-JAN-2002   13:59 10.0.3708.0   534,856  Outlcm.dll
   22-JAN-2002   11:32 10.0.3716.0   342,344  Exsec32.dll
   05-FEB-2002   14:14 10.0.3729.0   117,064  Outlph.dll
   14-FEB-2002   11:31 10.0.3812.0 6,306,120  Outllib.dll

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Administrative Information

If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations

To update an administrative installation use a command line similar to the following

msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1

where Admin Path is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),

where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi), and

where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients

After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where Admin Path is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and

where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi).

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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