SMS: A Site Server Enumerates the Group Membership of the SMS Service Account Too Often

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This article was previously published under Q317112

SYMPTOMS

Systems Management Server (SMS) services that are running on the site server may perform excessive directory accesses. This can generate unnecessary network traffic. If you have enabled success auditing of directory service, the SMS Service account may generate many event ID 565 entries in the Security event log.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

 Date         Time   Size       File name    Platform  Version
 -------------------------------------------------------------------
 08-Feb-2002  17:10    252,798  Q317112.exe  Intel     2.0.3.1
 01-Mar-2001  18:30  1,579,936  Basesvr.dll  Intel     2.0.1493.3230
 01-Mar-2001  10:30     81,040  Cmprov.dll   Intel     2.0.1493.3143
 01-Mar-2001  13:30    121,440  Compmgr.exe  Intel     2.0.1493.3182
 01-Mar-2001  18:30  2,432,272  Basesvr.dll  Alpha     2.0.1493.3230
 01-Mar-2001  10:30    126,224  Cmprov.dll   Alpha     2.0.1493.3143
 01-Mar-2001  14:30    171,792  Compmgr.exe  Alpha     2.0.1493.3182

NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

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WORKAROUND

To reduce the network traffic that is caused by this problem, make sure that the SMS Service account is in the same domain as the site server.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

How to Install the Hotfix

To install the hotfix, use the appropriate method.

To Use the Hotfix Installer

NOTE: This method is for only Intel-based computers.

Create a folder in a location that is accessible from your SMS site servers.
Copy the update file (Q317112.exe) and platform folders to the new folder. The folder structure must be such that the program (.exe) file is located one folder "above" the platform folders.
From each of your primary SMS site servers in your environment, log on to your site server by using an account with administrative permissions.
Quit the SMS administrator console.
Run Q317112.exe, and then follow the instructions in the wizard.

To Manually Update the SMS Site Server

Create a folder in a location that is accessible to your SMS site servers.
Copy the platform folders that contain the hotfix files to the new folder.
From each of your primary SMS site servers in your environment, log on to your site server by using an account with administrative permissions.
Quit the SMS administrator console.
Stop all SMS services, including the Windows Management service.

Note that with Windows Management Instrumentation (WMI) build 1085, the service name is changed to "Windows Management Instrumentation."
Make a backup copy of the following files:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
Copy these updated files from the disk or network share to the SMS administrator console folder:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
Restart the SMS services.

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Additional Installation Information

To update remote site computers, such as an SMS administrator console, an SMS SQL monitor, or an SMS provider that is not located on the site server, follow the appropriate instructions.

To Manually Update a Remote SMS Administrator Console

NOTE: Before you install this update on your SMS administrator console, you must install it on the SMS site servers in your environment.

From the updated SMS site server, copy the following SMS administrator console files to a disk or network share:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
Make a backup copy of the following files:
SMS_Admin_Root\Bin\Processor type\Cmprov.dll
SMS_Admin_Root\Bin\Processor type\Compmgr.exe
SMS_Admin_Root\Bin\Processor type\Basesvr.dll
Copy these updated files from the disk or network share to the SMS administrator console folder:
SMS_Admin_Root\Bin\Processor type\Cmprov.dll
SMS_Admin_Root\Bin\Processor type\Compmgr.exe
SMS_Admin_Root\Bin\Processor type\Basesvr.dll

To Update a Remote SMS Provider Server

NOTE: Before you install this update on your SMS provider server, you must install it on the SMS site servers in your environment.

From the updated SMS site server, copy the following SMS provider files to a disk or network share:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
On the SMS Provider server, stop the following services:
SMS_SQL_MONITOR_SERVERNAME
Windows Management
Note that with Windows Management Instrumentation (WMI) build 1085, the service name is changed to "Windows Management Instrumentation."
Make a backup copy of the files you are about to overwrite:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
Copy these updated files from the disk or network share to the SMS provider folder:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
Restart the following SMS Provider services:
SMS_SQL_MONITOR_SERVERNAME
Windows Management
Note that with Windows Management Instrumentation (WMI) build 1085, the service name is changed to "Windows Management Instrumentation."

To Manually Update a Remote SMS SQL Monitor Server

NOTE: Before you install this update on your SMS site database server, you must install it on the SMS site servers in your environment.

From the updated SMS site server, copy the following SMS SQL monitor files to a disk or network share:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
On the SMS SQL Monitor server, stop the SMS_SQL_MONITOR_SERVERNAME service.
Make a backup copy of the SMS SQL monitor files you are about to overwrite:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
Copy these updated files from the disk or network share to the SMS SQL monitor folder:
SMS_Root\Bin\Processor type\Cmprov.dll
SMS_Root\Bin\Processor type\Compmgr.exe
SMS_Root\Bin\Processor type\Basesvr.dll
Restart the SMS_SQL_MONITOR_SERVERNAME SMS SQL monitor service.