OL2002: Error Message When You Add an E-mail Recipient from a Message to Your Contacts

Article translations Article translations
Article ID: 317120 - View products that this article applies to.
This article was previously published under Q317120
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


If you try to add an e-mail recipient from a message to your Contacts, you may receive the following error message:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.


This problem can occur if the e-mail recipient that you are trying to add is in the same Microsoft Exchange site as your mailbox and if you have the autoReplyMessage option turned on (enabled).


To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack


Follow these steps to work around this problem:
  1. In the From field of the message, double-click the name that you want to add to your Contacts.
  2. On the General tab, click Personal Address Book.
  3. Click Save and Close.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).


Article ID: 317120 - Last Review: October 24, 2013 - Revision: 2.5
  • Microsoft Outlook 2002 Standard Edition
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kberrmsg kbfix kbofficexppresp2fix kbofficexpsp2fix kbqfe KB317120

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com