Article ID: 317287 - View products that this article applies to.
This article was previously published under Q317287
When you try to run the Creative Labs product registration program, you may receive the following error message:
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
InetReg.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
App name App version Module name Module version Offset --------------------------------------------------------------- InetReg.exe 18.104.22.168 InetReg.exe 22.214.171.124 0001c71e
This issue may occur because the Creative Labs product registration program is not completely compatible with Windows XP.
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:
For additional information about Windows Application Compatibility technology and other updates that may be available to correct issues in third-party software, click the article number below to view the article in the Microsoft Knowledge Base:
319580For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/319580/EN-US/ )Windows XP Application Compatibility Update (April 10, 2002)
65416The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(http://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z