The Accessibility Options May Cause Long Logoff Times

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This article was previously published under Q317401

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SYMPTOMS

If you start any of the accessibility functions by using the shortcut key, the logoff process may take longer than usual.

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Starting any of the accessibility functions by using the shortcut key causes a handle leak to the Current User (HKEY_CURRENT_USER) registry hive. The leaked handle causes longer logoff times because Windows is forced to delay closing the registry hive.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   23-Jan-2002  10:51  5.0.2195.4797     41,744  Basesrv.dll
   23-Jan-2002  10:51  5.0.2195.4572    222,480  Gdi32.dll
   23-Jan-2002  10:51  5.0.2195.4829    708,880  Kernel32.dll
   23-Jan-2002  10:51  5.0.2195.4797    476,432  Ntdll.dll
   23-Jan-2002  10:51  5.0.2195.4314    402,192  User32.dll
   23-Jan-2002  10:51  5.0.2195.4345    371,984  Userenv.dll
   23-Jan-2002  10:51  5.0.2195.4602    243,472  Winsrv.dll
   22-Jan-2002  19:25  5.0.2195.4864  1,687,744  Ntkrnlpa.exe
   22-Jan-2002  19:26  5.0.2195.4864  1,708,480  Ntkrpamp.exe
   22-Jan-2002  19:22  5.0.2195.4864  1,665,856  Ntoskrnl.exe
   22-Jan-2002  19:22  5.0.2195.4864  1,688,192  Ntkrnlmp.exe
   25-Jun-2001  18:17  3.10.0.103        47,808  User.exe
   23-Jan-2002  10:45  5.0.2195.4865    178,960  Winlogon.exe
   14-Jan-2002  11:13  5.0.2195.4832  1,642,736  Win32k.sys
   23-Jan-2002  10:53  5.0.2195.4829    708,880  Kernel32.dll
   23-Jan-2002  10:54  5.0.2195.4797    476,432  Ntdll.dll
   23-Jan-2002  10:51  5.0.2195.4602    243,472  Winsrv.dll
   23-Jan-2002  10:59  5.0.2195.4832  1,642,736  Win32k.sys

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WORKAROUND

To work around this problem, start the accessibility option by using the Control Panel tools.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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