SMS: Software Inventory Agent Generates an Invalid Page Fault

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This article was previously published under Q317423

SYMPTOMS

Client computers that run Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me) may raise an exception if you configure the Systems Management Server (SMS) Software Inventory process to collect inventory information about .exe and .dll files.

The following entries may be recorded in the %Windir%\MS\SMS\Logs\Sinv32.log file:

====== Logging initialized for module "Software Inventory Agent" =======
Software Inventory Agent cycle started ..... !
AppRegister Software Inventory Agent - Event Driven (6)
AppRegister Software Inventory Agent - Restart Driven (6)
Reschedule agent to launch on boot.
Maximum Collected File Size: 1 (MB)
Inventory Type: exe
Inventory Type: dll
Preloading history file ......
Scanning Drives ......
<<<<<<<<<<<<< EXCEPTION EXCEPTION EXCEPTION >>>>>>>>>>>>>
(Logged to all threads) An exception was raised in the application 'Software Inventory Agent', thread 0xfc28ebe5 (Main Thread)~ <<CLIEXCEPT>> A fatal exception occurred in THIS THREAD. Information follows:~
<<CLIEXCEPT>> The exception was not an MFC CException. A detailed information dump will follow...

You may also receive the following error message:

This program has performed an illegal operation and will be shut down.

If you click Details, you may see the following information:

SINV32 caused an invalid page fault in module KRNL386.EXE.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Version         Size     File name        Platform
   ----------------------------------------------------------------------
   25-Mar-2002  14:47                       65  Compversinv.ini
   25-Mar-2002  14:47  2.0.92.09       280,446  Insinv32.exe     
   25-Mar-2002  14:47  2.00.1250.0007  762,688  Preinst.exe      
   25-Mar-2002  14:47  2.00.1493.3239  104,816  Sinv32.exe       
   25-Mar-2002  14:47                       65  Compversinv.ini
   25-Mar-2002  14:47  2.0.92.09       511,613  Insinv32.exe     
   25-Mar-2002  14:47  2.00.1493.3239  151,312  Sinv32.exe       Alpha

Note: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

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WORKAROUND

To work around this issue, use any of the following methods.

Determine which file is causing the problem, and then obtain an updated version of this file from the software manufacturer. For information about how to determine which file is causing the issue to occur, please see the "More Information" section of this article.
Because this problem occurs only with computers that are running Microsoft Windows 95, Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me), you can upgrade to Microsoft Windows NT or Microsoft Windows 2000.
Turn off the software inventory on the client computer. For additional information about how to do so, click the article number below to view the article in the Microsoft Knowledge Base:
255959 (http://support.microsoft.com/kb/255959/EN-US/ ) Turning Off Software Inventory on a Single Client

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

How to Install the Hotfix

Use the Hotfix Installer

Note: This method works on Intel platforms only.

Copy the hotfix folder structure to a share on your network. The Q317423.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
Log on to your site server by using an account with administrative permissions.
On the site server, quit the SMS Administrator console.
Start Q317423.exe and follow the directions in the wizard. You can run the program in Quiet mode by using the /s switch.

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How to Determine Which File Is Causing the Problem

Obtain and install Filemon (a utility that monitors file activity) from the following Sysinternals Web site:
http://technet.microsoft.com/en-us/sysinternals/default.aspx (http://technet.microsoft.com/en-us/sysinternals/default.aspx)
Start Filemon on a computer with this issue.
In the SMS tool in Control Panel, start the Software Inventory component from the Components tab.
Wait until you receive the "illegal operation" error message.
In Filemon, note of the last file that was accessed by Sinv32.exe.
In Windows Explorer, right-click the file you noted in step 5, and then click the Version tab. You should receive the "illegal operation" error message again.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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