Fxssvc.exe causes an error message

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Article ID: 317450 - View products that this article applies to.
This article was previously published under Q317450
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Error message description

You receive the following error message:
Fxssvc.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
The following error signature information is listed in the error report:
App name     App version   Module name   Module version   Offset
------------------------------------------------------------------
Fxssvc.exe   5.2.1776.0    Msvcrt.dll    7.0.2600.0       00033dc0
					

CAUSE

This error is caused by a corrupted fax job in the Queue folder.

WORKAROUND

To work around this problem, the fax queue folder has to be deleted and the Fax service has to be restarted. To have us do this for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.

Fix it for me

To delete the fax queue folder and restart the Fax service automatically, click the Fix this problem link. Next, click Run in the File Download dialog box, and then follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50025


Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

To delete the fax queue folder and restart the Fax service yourself, delete the Queue folder from the following location:
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue
After you delete the Queue folder, restart the Fax service.

Notes:
  • Deleting the Queue folder also deletes any unsent fax jobs.
  • Some folders in the path of the Queue folder are hidden. If you cannot view these folders, follow these steps:
    1. On the Tools menu in My Computer or Windows Explorer, click Folder Options.
    2. Click the View tab.
    3. Under Hidden files and folders, click Show hidden files and folders.
    4. Click OK.

Did this fix the problem?

Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can contact support.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 317450 - Last Review: September 23, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbmsifixme kbfixme kbhowto kbacwsurvey kbprb kbprod2web KB317450

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