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Fxssvc.exe causes an error message
Article ID: 317450 - View products that this article applies to.
This article was previously published under Q317450
You receive the following error message:
The following error signature information is listed in the error report:
Fxssvc.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
App name App version Module name Module version Offset ------------------------------------------------------------------ Fxssvc.exe 5.2.1776.0 Msvcrt.dll 7.0.2600.0 00033dc0
To work around this problem, the fax queue folder has to be deleted and the Fax service has to be restarted. To have us do this for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.
Fix it for meTo delete the fax queue folder and restart the Fax service automatically, click the Fix this problem link. Next, click Run in the File Download dialog box, and then follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50025
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfTo delete the fax queue folder and restart the Fax service yourself, delete the Queue folder from the following location:
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\QueueAfter you delete the Queue folder, restart the Fax service.
Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can contact support.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.