Article ID: 317482 - View products that this article applies to.
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you restart your Microsoft Exchange 2000 Server-based computer after you apply Microsoft Exchange 2000 Server Service Pack 1, the Information Store service may not start.
If you try to start the Information Store service, you may receive the following error message:
You may notice the following Event in the System Log of the Event Viewer:
Store.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.
Could not start the Microsoft Exchange Information Store.
The process terminated unexpectedly.
Date: <date> Event ID: 7031 Time: <time> Source: Service Control Manager User: N/A Type: Error Computer: <computername> Category: None Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this n time(s). The following corrective action will be taken in 1 milliseconds: No Action.
This behavior may occur if you have an antivirus program running on the server on which you install the Exchange 2000 Server service pack.
To resolve this issue, remove the antivirus program, and then reinstall the Exchange 2000 Server service pack. To do this, follow these steps. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/301452/EN-US/ )XGEN: List of Bugs Fixed in Exchange 2000 Server Service Pack 1
(http://support.microsoft.com/kb/311456/EN-US/ )XGEN: List of Bugs Fixed by Exchange 2000 Server Service Packs
(http://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
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