Article ID: 317673 - Last Review: October 27, 2006 - Revision: 1.2

Computer Hangs if USB Selective Suspend Option of USB Mouse Is On

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This article was previously published under Q317673

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SYMPTOMS

Your computer may stop responding (hang) during shutdown if the USB selective suspend option of your USB mouse is turned on.

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CAUSE

This problem is caused by a code bug in the Hidclass driver (Hidclass.sys).

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size    File name
   -----------------------------------------------------
   28-Feb-2002  23:35  5.1.2600.32  33,152  Hidclass.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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