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Computer Hangs if USB Selective Suspend Option of USB Mouse Is On

Article ID: 317673 - View products that this article applies to.

This article was previously published under Q317673

SYMPTOMS

Your computer may stop responding (hang) during shutdown if the USB selective suspend option of your USB mouse is turned on.

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CAUSE

This problem is caused by a code bug in the Hidclass driver (Hidclass.sys).

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size    File name
   -----------------------------------------------------
   28-Feb-2002  23:35  5.1.2600.32  33,152  Hidclass.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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