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You receive an "Unknown" or a "Workgroup Administrator couldn't create the workgroup information file" error message when you open a database or a table in Access 2002

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Article ID:317708
Last Review:January 6, 2005
Revision:4.0
This article was previously published under Q317708
Novice: Requires knowledge of the user interface on single-user computers.

This article applies only to a Microsoft Access database (.mdb).

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SYMPTOMS

When you try to open a Microsoft Access table from the Database window, you receive the following error message:
Unknown
When you try to open an Access database (.mdb) or to run Workgroup Administrator, you may receive the following error message:
Workgroup Administrator couldn't create the workgroup information file. Make sure you have specified a valid path and file name, that you have adequate permissions to create the file, and you have enough disk space on the destination drive. (-3100)

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CAUSE

The file Msjtes40.dll is not correctly registered.

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RESOLUTION

1.Quit Access if it is open.
2.Click Start, and then click Run.
3.Type the following line in the Open box, and then click OK.
•If you are running Microsoft Windows 98, Microsoft Windows Millennium Edition, or Microsoft Windows XP:
regsvr32.exe C:\WINDOWS\system32\msjtes40.dll
•If you are running Microsoft Windows NT or Microsoft Windows 2000: 
regsvr32.exe C:\WINNT\system32\msjtes40.dll
NOTE: The location of Msjtes40.dll may be different on your computer.
4.Restart Access, and then open your database file.
5.In the Database window, try to open one of the tables.

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MORE INFORMATION

Steps to Reproduce the Behavior

1.Quit Access if it is open.
2.Click Start, and then click Run.
3.Type the following line into the Open box, and then click OK:
regsvr32.exe /u C:\WINNT\system32\msjtes40.dll
NOTE: The path to Msjtes40.dll may be different on your computer.

4.Restart Access, and then open the Northwind sample database.
5.In the Database window, try to open one of the tables.

Note that you receive the error message that is mentioned in the "Symptoms" section of this article.

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APPLIES TO
•Microsoft Access 2002 Standard Edition

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Keywords: 
kbprb KB317708

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