Article ID: 317708 - Last Review: January 6, 2005 - Revision: 4.0

You receive an "Unknown" or a "Workgroup Administrator couldn't create the workgroup information file" error message when you open a database or a table in Access 2002

View products that this article applies to.

This article was previously published under Q317708

Novice: Requires knowledge of the user interface on single-user computers.

This article applies only to a Microsoft Access database (.mdb).

SYMPTOMS

When you try to open a Microsoft Access table from the Database window, you receive the following error message:

Unknown

When you try to open an Access database (.mdb) or to run Workgroup Administrator, you may receive the following error message:

Workgroup Administrator couldn't create the workgroup information file. Make sure you have specified a valid path and file name, that you have adequate permissions to create the file, and you have enough disk space on the destination drive. (-3100)

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CAUSE

The file Msjtes40.dll is not correctly registered.

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RESOLUTION

Quit Access if it is open.
Click Start, and then click Run.
Type the following line in the Open box, and then click OK.
- If you are running Microsoft Windows 98, Microsoft Windows Millennium Edition, or Microsoft Windows XP:
  regsvr32.exe C:\WINDOWS\system32\msjtes40.dll
- If you are running Microsoft Windows NT or Microsoft Windows 2000:
  regsvr32.exe C:\WINNT\system32\msjtes40.dll
  NOTE: The location of Msjtes40.dll may be different on your computer.
Restart Access, and then open your database file.
In the Database window, try to open one of the tables.

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MORE INFORMATION

Steps to Reproduce the Behavior

Quit Access if it is open.
Click Start, and then click Run.
Type the following line into the Open box, and then click OK:
regsvr32.exe /u C:\WINNT\system32\msjtes40.dll
NOTE: The path to Msjtes40.dll may be different on your computer.
Restart Access, and then open the Northwind sample database.
In the Database window, try to open one of the tables.

Note that you receive the error message that is mentioned in the "Symptoms" section of this article.