Internet Explorer may appear to stop responding while you browse through PowerPoint 2002 presentations

View products that this article applies to.

This article was previously published under Q317804

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SYMPTOMS

When you follow a hyperlink to a presentation that is stored in a password-protected HTTP location, and you browse forward and backward in the presentation by using the Internet Explorer navigation buttons (Forward and Back), Internet Explorer may appear to stop responding.

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CAUSE

This problem occurs PowerPoint has requested the user name and password, but the Password dialog box is behind the Internet Explorer window.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   26-Mar-2002   11:30  n/a             1,819,276  Powerpnt.msp
   26-Mar-2002   11:50  n/a             5,468,672  Powerpnt_Admin.msp
   26-Mar-2002   11:36  n/a                 2,838  Readme.txt

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   22-Mar-2002   14:56  10.0.3919.0     5,974,344  Powerpnt.exe

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WORKAROUND

Press ALT+TAB, and then click the PowerPoint task that is running in memory. The Password dialog box appears.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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