Article ID: 317849 - Last Review: January 31, 2007 - Revision: 2.3 OL2000: Outlook Quits with an Access Violation When You Click 'Exit' or 'Exit and Log Off'This article was previously published under Q317849 SYMPTOMS Outlook 2000 may quit with an access violation when you
click Exit or Exit and Log Off on the File menu if the following circumstances are true:
RESOLUTION To resolve this problem, obtain the latest
service pack for Microsoft Office 2000. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 276367
(http://support.microsoft.com/kb/276367/EN-US/
)
OFF2000: How to Obtain the Latest Office 2000 Service Pack After the hotfix is installed, the English version
of this fix will have the file attributes (or later) that are listed in the
following table. The dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information, it is converted to
local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Size File name ---------------------------------------------------- 06-Jul-2001 09:11 2,882 Readme.txt 04-Mar-2002 11:50 709,020 Rtfhtml.msp 04-Mar-2002 13:29 721,312 Rtfhtml_admin.msp Date Time Version Size File name -------------------------------------------------------- 01-Mar-2002 09:13 9.0.0.6228 245,810 Rtfhtml.dll NOTE: Before you install this hotfix, you must update Outlook 2000 to at least Microsoft Office 2000 Service Pack 1 (SP-1). STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
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