A RIS Client Installation May Hang at the "Setup Is Starting Windows 2000" Screen

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This article was previously published under Q317863

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SYMPTOMS

If you install Windows 2000 either by using a Pre-Boot Execution Environment (PXE) network adapter or by using a Remote Boot Floppy Generator (RBFG) floppy boot disk from a Remote Installation Services (RIS) server, the installation process may stop responding (hang) at the "Setup is Starting Windows 2000" screen. While this message appears, the screen may suddenly go black after a few seconds. When this occurs, the RIS installation does not continue.

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CAUSE

This problem may occur if the computer's BIOS does not notify Windows of where the extra INT1A BIOS code is located. When Windows copies the BIOS code into the virtual DOS environment, Windows does not know to copy the extra INT1A codes. If the video BIOS of the display adapter calls INT1A, it jumps to a location without valid code. This causes the installation to hang.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time    Version         Size     File name
   ----------------------------------------------------------
   02-May-2002  13:36   5.0.2195.5015   50,640   Videoprt.sys

To install this hotfix, follow the instructions in the following Microsoft Knowledge Base article:

296723 (http://support.microsoft.com/kb/296723/EN-US/ ) Hotfixes That Are Listed in the [SetupHotFixesToRun] Section in the Svcpack.inf File Are Not Installed

NOTE: For these instructions to work, you must follow the instructions and modify a Windows 2000 Service Pack 1 (SP1) or later image. This hotfix requires SP1 or later. Microsoft recommends that you wait for the next service pack that contains this fix, and then integrate the service pack into the base images.

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WORKAROUND

To work around this problem, you can temporary replace the video adapter with another. This might allow the RIS installation to finish. After Setup is finished, put the original video adapter back in the computer, let Windows detect the video adapter, and then remove the other video adapter.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

This problem does not occur if you perform a "clean" installation of Windows by using the installation CD-ROM.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

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