Article ID: 317901 - View products that this article applies to.
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When you try to open a Microsoft Office document attachment (such as .doc or .xls) in Outlook Web Access (OWA), you are prompted for credentials. When you type your credentials again or click Cancel the attachment opens.
This behavior can occur if you try to open the attachment by using Microsoft Word or any other Microsoft Office program (which depends on the attachment type) from a workstation that has Microsoft Office 2000 installed, but does not have Microsoft Office 2000 SR-1/SR-1a installed.
To work around this behavior, use one of the following methods:
The behavior in the "Symptoms" section does not occur if: