PPT2002: Macintosh PNG Files Are Displayed As Black

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Article ID: 318035 - View products that this article applies to.
This article was previously published under Q318035
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SYMPTOMS

If you insert a Portable Network Graphic (PNG) file that was created on a Macintosh computer in Adobe PhotoShop, the file is displayed as solid black.

CAUSE

This problem occurs because the Macintosh PNG file contains information in the alpha-channel of the picture and the PowerPoint graphics filter cannot decipher the information.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   25-Mar-2002   23:56                      2,962  Readme.txt
   25-Mar-2002   23:38                  4,223,912  Shared.msp
   26-Mar-2002   00:59                  6,883,568  Shared_Admin.msp

				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   22-Mar-2002   14:56  10.0.3919.0     9,996,616  Mso.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 318035 - Last Review: October 24, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix KB318035

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