SMS: Client Service Does Not Quit During Shutdown

View products that this article applies to.

This article was previously published under Q318163

SYMPTOMS

When you click Shut down the computer on a computer that is running the Systems Management Server (SMS) client, the SMS Client service (Clisvcl.exe) may continue to run. This may occur even after the Shutdown Computer: It is now safe to turn off your computer dialog box appears. If you do not immediately restart your computer, Clisvcl.exe may try to start optional components. These attempts may lead to the system volume being marked as dirty. If this occurs, Autochk runs the next time you start your computer.

Back to the top

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

Back to the top

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name        Platform
   -----------------------------------------------------------------------
   02-Mar-2001  01:30                   655,463  Apasetup.exe     Alpha
   02-Mar-2001  00:15  2.0.1493.3251    293,648  Ccim32.dll       Alpha
   02-Mar-2001  00:30                 1,925,229  Ccmcore.exe      Alpha
   02-Mar-2001  00:15  2.0.1493.3251  4,442,606  Clicore.exe      Alpha
   02-Mar-2001  00:10  2.0.1493.3238    125,712  Clisvcl.exe      Alpha
   01-Mar-2001  13:00  2.0.1493.3125    578,832  Mslmclin.dll     Alpha
   02-Mar-2001  00:00  2.0.1493.3236     75,024  Odpsys32.exe     Alpha
   02-Mar-2001  00:00  2.0.1493.3236     83,728  Odpusr32.exe     Alpha
   02-Mar-2001  01:30  2.0.1493.3254    387,856  Smsapm32.exe     Alpha
   02-Mar-2001  00:00                   693,008  Swdist32.exe     Alpha

   02-Mar-2001  01:30                   395,032  Apasetup.exe     Intel
   01-Mar-2001  13:00  2.0.1493.3125    259,936  Bindclin.dll     Intel
   02-Mar-2001  00:15  2.0.1493.3251    182,096  Ccim32.dll       Intel
   02-Mar-2001  00:30                 1,324,075  Ccmcore.exe      Intel
   02-Mar-2001  00:15  2.0.1493.3251  3,402,213  Clicore.exe      Intel
   02-Mar-2001  00:10  2.0.1493.3238     88,432  Clisvcl.exe      Intel
   01-Mar-2001  22:20  2.0.1493.3216     39,264  Cqmgr32.dll      Intel
   01-Mar-2001  13:00  2.0.1493.3125    338,272  Mslmclin.dll     Intel
   01-Mar-2001  13:00  2.0.1493.3125    269,664  Ndsclin.dll      Intel
   02-Mar-2001  00:00  2.0.1493.3236     54,128  Odpsys32.exe     Intel
   02-Mar-2001  00:00  2.0.1493.3236     60,272  Odpusr32.exe     Intel
   25-Sep-2001  23:14                   762,688  Preinst.exe      Intel
   02-Mar-2001  01:30  2.0.1493.3254    291,696  Smsapm32.exe     Intel
   02-Mar-2001  00:00                   639,507  Swdist32.exe     Intel

   02-Mar-2001  01:30  2.0.1493.3254         67  Compverbase.ini
   02-Mar-2001  01:30  2.0.1493.3254         67  Compversmsapm32.ini
   02-Mar-2001  01:30  2.0.1493.3254         67  Compverswdist.ini

NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

Back to the top

How to Install the Hotfix with the Hotfix Installer

NOTE: You can only use this method on Intel-based computers.

Copy the hotfix folder structure to a share on your network. Q318163.exe is a Microsoft Windows Installer file that updates specific files on your site server.
Log on to your site server by using an account with administrative rights.
On the site server, quit the SMS Administrator console.
Run Q318163.exe, and then follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

Back to the top