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OL2000: Outlook Does Not Display a Complete HTML Message or Excel Form If Internet Explorer 6.0 Is Installed

Article ID: 318256 - View products that this article applies to.

This article was previously published under Q318256

SYMPTOMS

Outlook 2000 may not display a complete HTML message or a message that contains an embedded Microsoft Excel form if Microsoft Internet Explorer 6.0 is installed on the computer on which Outlook 2000 is installed.

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CAUSE

Because of a code change in version 6.0.2600.0 of the Mlang.dll file, the Mlang.dll file may default to using the US-ASCII code pages under certain circumstances. If the US-ASCII code page is not currently installed on the Outlook 2000 computer, HTML messages may not appear in their entirety. Version 6.0.2600.0 of the Mlang.dll file is included with Internet Explorer 6.0.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548

(http://support.microsoft.com/kb/328548/EN-US/ )

How to Obtain the Latest Internet Explorer 6 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Internet Explorer 6 Service Pack 1.

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