OL2000: Outlook Stops Responding When You Try to View a Calendar

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This article was previously published under Q318305

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SYMPTOMS

When you try to view a Calendar, Outlook 2000 may stop responding. Outlook 2000 stops responding because the Calendar that you are trying to view may have a recurring meeting that has corrupted data in the First Day of Week field.

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CAUSE

This problem occurs because a problem in Collaboration Data Objects (CDO) causes the corrupted data to be placed in the reoccurring meetings. This problem was fixed with a CDO fix in the following Microsoft Knowledge Base article:

281935 (http://support.microsoft.com/kb/281935/EN-US/ ) XADM: CDO Can Corrupt Data in Recurring Appointments

The fix in the previously mentioned article masks the loop and permits you to have access to the Calendar while providing you with the time to install the fix on your computer.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date        Time   Version     Size       File name     
   -------------------------------------------------------
   14-Jun-2000 12:11  1.0.3.27       41,472  Bjablr32.dll
   14-Jun-2000 12:12  3.2.0.27       61,952  Bjlog32.dll
   08-Jan-2001 16:37  1.0.3.28       98,304  Bjsrch32.dll
   19-Jun-2000 13:49  5.5.2652.65   716,560  Cdo.dll
   19-Jun-2000 13:12  5.5.2652.65   808,720  Cdo.dll_0004
   01-Dec-2001 21:00  9.0.0.5930    127,027  Contab32.dll_0002
   14-Jun-2000 12:14  1.0.3.27      183,808  Emablt32.dll
   31-Aug-2000 14:43  5.5.3142.0    154,112  Emsabp32.dll_0005
   05-Oct-2001 05:33  5.5.3165.0    594,192  Emsmdb32.dll_0005
   01-Jun-2001 20:15  5.5.3159.0    131,344  Emsui32.dll_0005
   02-Jun-2000 05:45  9.0.0.4201     86,067  Envelope.dll
   18-Dec-2001 18:19  5.5.3167.0    540,944  Exsec32.dll_0005
   05-Apr-2000 14:02  9.0.0.4005    192,561  Mimedir.dll
   21-May-2001 13:20  5.5.3157.0    792,576  Msmapi32.dll_0001
   21-May-2001 13:16  5.5.3157.0    623,104  Msmapi32.dll_0002
   07-Jul-2000 22:07  5.5.3138.0    602,384  Mspst32.dll_0004
   07-Jul-2000 22:03  5.5.3138.0    528,656  Mspst32.dll_0005
   31-Jan-2000 20:26  9.0.0.3731    196,661  Oladd.fae
   23-May-2000 10:20                150,690  Olexchng.aw
   30-May-2000 13:53                 26,643  Olsec9.chm
   22-May-2000 18:35                170,617  Olxchng9.chm
   08-Feb-2001 12:17  5.5.3153.0    454,144  Omi9.dll_0001
   08-Feb-2001 12:21  5.5.3153.0    548,352  Omint.dll_0001
   06-Jun-2001 12:05                129,024  Out2ksec.mst
   13-Nov-2001 06:45  8.30.3165.0   782,608  Outex.dll
   23-May-2000 18:19                554,068  Outlhlp.aw_0001
   01-Mar-2002 11:10  9.0.0.6228  5,333,042  Outllib.dll
   31-Aug-2001 19:02  9.0.0.5630  1,675,315  Outllibr.dll
   13-Jul-2001 04:48  9.0.5512.0    368,691  Pstprx32.dll_0002
   21-Jun-2001 17:01  9.0.0.5421     73,772  Rm.dll
   02-Jun-2000 06:30  9.0.0.4201     65,586  Sendto9.dll

After the fix is installed, the following files will have the listed attributes or later:

   Date        Time   Version     Size       File name     
   -----------------------------------------------------------
   14-Jun-2000 12:11  1.0.3.27       41,472  Bjablr32.dll
   14-Jun-2000 12:12  3.2.0.27       61,952  Bjlog32.dll
   08-Jan-2001 16:37  1.0.3.28       98,304  Bjsrch32.dll
   19-Jun-2000 13:49  5.5.2652.65   716,560  Cdo.dll
   19-Jun-2000 13:12  5.5.2652.65   808,720  Cdo.dll_0004
   01-Dec-2001 21:00  9.0.0.5930    127,027  Contab32.dll_0002
   14-Jun-2000 12:14  1.0.3.27      183,808  Emablt32.dll
   31-Aug-2000 14:43  5.5.3142.0    154,112  Emsabp32.dll_0005
   05-Oct-2001 05:33  5.5.3165.0    594,192  Emsmdb32.dll_0005
   01-Jun-2001 20:15  5.5.3159.0    131,344  Emsui32.dll_0005
   02-Jun-2000 05:45  9.0.0.4201     86,067  Envelope.dll
   18-Dec-2001 18:19  5.5.3167.0    540,944  Exsec32.dll_0005
   05-Apr-2000 14:02  9.0.0.4005    192,561  Mimedir.dll
   21-May-2001 13:20  5.5.3157.0    792,576  Msmapi32.dll_0001
   21-May-2001 13:16  5.5.3157.0    623,104  Msmapi32.dll_0002
   07-Jul-2000 22:07  5.5.3138.0    602,384  Mspst32.dll_0004
   07-Jul-2000 22:03  5.5.3138.0    528,656  Mspst32.dll_0005
   31-Jan-2000 20:26  9.0.0.3731    196,661  Oladd.fae
   23-May-2000 10:20                150,690  Olexchng.aw
   30-May-2000 13:53                 26,643  Olsec9.chm
   22-May-2000 18:35                170,617  Olxchng9.chm
   08-Feb-2001 12:17  5.5.3153.0    454,144  Omi9.dll_0001
   08-Feb-2001 12:21  5.5.3153.0    548,352  Omint.dll_0001
   06-Jun-2001 12:05                129,024  Out2ksec.mst
   13-Nov-2001 06:45  8.30.3165.0   782,608  Outex.dll
   23-May-2000 18:19                554,068  Outlhlp.aw_0001
   01-Mar-2002 11:10  9.0.0.6228  5,333,042  Outllib.dll
   31-Aug-2001 19:02  9.0.0.5630  1,675,315  Outllibr.dll
   13-Jul-2001 04:48  9.0.5512.0    368,691  Pstprx32.dll_0002
   21-Jun-2001 17:01  9.0.0.5421     73,772  Rm.dll
   02-Jun-2000 06:30  9.0.0.4201     65,586  Sendto9.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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MORE INFORMATION

The fix in this article only masks the problem that was originally caused by the CDO problem. The fix that is in the following Microsoft Knowledge Base article corrects the problem that causes Microsoft Outlook to loop from the server side, but it does not stop the loop:

281935 (http://support.microsoft.com/kb/281935/EN-US/ ) XADM: CDO Can Corrupt Data in Recurring Appointments

The fix in the previously mentioned article was rolled up into the fix that is in the following Microsoft Knowledge Base article for Microsoft Exchange:

289606 (http://support.microsoft.com/kb/289606/EN-US/ ) XGEN: Exchange Server 5.5 Post-Service Pack 4 Collaboration Data Objects Fixes Available

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