XADM: Information Store Stops Unexpectedly While Processing a Server-side Rule

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Article ID: 318409 - View products that this article applies to.
This article was previously published under Q318409
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SYMPTOMS

The Microsoft Exchange Information Store service may stop unexpectedly, while it is processing a server-based rule. You may also see the following call stack in the Drwtsn32.log file:
# ChildEBP RetAddr Args to Child
 00 2c09ea44 0041ac29 2c09eaa4 00000000 0b740ff0 store!EcCodePageConvertXRaw+0xd3
 01 2c09ea64 004a79e8 2c09eaa4 00000000 0b740ff0 store!EcCodePageConvertX+0x29
 02 2c09eab4 004a7952 2c09eb20 00000001 00000001 store!EcGetDSValuesWithProxyNoRetry+0x7b
 03 2c09eae4 004eef9b 2c09eb20 00000001 00000001 store!EcGetDSValuesWithProxy+0x2a
 04 2c09eb40 004c8e19 2c09eb64 2c09eb60 00000000 store!EcGetAlternateSearchKeysFromDS+0xf8
 05 2c09eb70 004817b0 2c09eba8 0b740ff0 2c09eba8 store!RELTWIR::EcCompareProps+0xe1
 06 2c09ebcc 0048163b 00000000 00000407 2c09ec04 store!TWIR::EcRestrictProperty+0x2bb
 07 2c09ebfc 004815fe 0b4e17e8 00000407 2c09ec28 store!TWIR::EcRestrictHier+0x1f2
 08 2c09ec2c 0048158e 0b6bf1d8 00000407 2c09ec58 store!TWIR::EcRestrictHier+0x103
 09 2c09ec5c 004818d2 0b506490 00000407 2c09ec98 store!TWIR::EcRestrictHier+0x6d
 0a 2c09ec84 004aba8d 0b506490 00000000 00000407 store!TWIR::EcRestrictEx+0x3d
 0b 2c09eca4 004c556a 0b506490 00000407 2c09ee40 store!TWIR::EcRestrict+0x1a
 0c 2c09ed78 004c53d0 00000407 00000001 2c09ee40 store!EcRecipientSubRestriction+0x157
 0d 2c09ee04 00481614 0e12000d 0b506490 00000407 store!OMSGTWIR::EcSubRestriction+0x3c
 0e 2c09ee38 004818d2 00000000 00000407 2c09ee74 store!TWIR::EcRestrictHier+0x126
 0f 2c09ee60 004aba8d 0b54be28 00000000 00000407 store!TWIR::EcRestrictEx+0x3d
 10 2c09ee80 00477831 0b54be28 00000407 2c09f114 store!TWIR::EcRestrict+0x1a
 11 2c09f148 00477425 0b5df1a0 00000409 0b5072b8 store!EcDoDeliveryRules+0x4ca
 12 2c09f1cc 004756cf 0b5df1a0 00000409 0b5072b8 store!EcDoPrivateFolderRules+0xf4
 13 2c09f404 0054efc9 0b701a40 0b701a48 0b701a50 store!OMSG::EcDeliver+0x3b4
				

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Information Store

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File nameVersion
Store.exe6.0.5770.60

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Properties

Article ID: 318409 - Last Review: October 24, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB318409

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