Article ID: 318575 - View products that this article applies to.
This article was previously published under Q318575
For a Microsoft Windows 2000 version of this article, see 247192
When you use the Microsoft Fax, the Windows Fax and Scan, or the Phone Dialer applications, your dialing rules may not be applied, and the number may not be dialed correctly.
This behavior can occur if you do not use a canonical format for the telephone numbers. If you do not use canonical format, the dialing rules are not applied, and the number may not be dialed correctly.
To resolve this issue, type the telephone numbers in the following format:
+Country/RegionCode (AreaCode) SubscriberNumberFor example, this is the format for a subscriber in the United States of America in canonical format:
+1 (nnn) nnn-nnnn
To correctly apply the dialing rules, Microsoft Fax, Windows Fax and Scan, and Phone Dialer require both of the following items:
If you type only a string of digits, Windows cannot reliably parse the information to determine which portion of the number is the country/region code, area code, and local number.
Note that programs that store numbers, such as Microsoft Outlook, try to intelligently convert random strings of digits into canonical numbers before storing them in the Contacts folder.
Article ID: 318575 - Last Review: April 11, 2008 - Revision: 3.1