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You Receive a "USB Device Not Recognized" Error Message When You Resume Your Computer from Suspend or Hibernation

Article ID: 318773 - View products that this article applies to.

This article was previously published under Q318773

SYMPTOMS

When you resume your computer from standby or hibernation, you may receive a "USB Device Not Recognized" error message.

This error message occurs only if USB/PS2 combination devices are attached to the computer. One example of such a device is a keyboard that has both USB and PS2 connectors. You can use either connector for all of the keyboard functions.

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CAUSE

During initialization, devices are reset too soon after they are powered on. In this situation, some devices may use the wrong connector.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name    
   ------------------------------------------------------
   12-Mar-2002  18:35  5.1.2600.37  101,376  Hal.dll
   12-Mar-2002  18:36  5.1.2600.37  128,000  Halaacpi.dll
   12-Mar-2002  18:36  5.1.2600.37  77,440   Halacpi.dll
   12-Mar-2002  18:36  5.1.2600.37  130,048  Halmacpi.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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