OL2002: CPU Usage Increases When You Send Messages While You Work Offline

View products that this article applies to.

This article was previously published under Q318795

SYMPTOMS

If you work offline while you are using the Microsoft Exchange Server service, the CPU usage (processor usage) increases between 90 percent and 100 percent when you send a message.

This problem only occurs when you have the Retrieve items that meet the following conditions option turned on (enabled) for the Microsoft Exchange Server account.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English-language version of this fix should have the following file attributes or later:

Date        Time     Size        File name     
--------------------------------------------------
07-Jun-2002  10:54    2,399,508   Outlook.msp
07-Jun-2002  11:46    4,154,880   Outlook_Admin.msp
10-Jun-2002  09:13         3419   Readme.txt
10-Jun-2002  02:53         1804   Hotfix.txt
07-Jun-2002  12:48      267,264   Olkintl.msp
07-Jun-2002  01:03    1,676,800   Olkintl_Admin.msp

After the fix is installed, the English-language version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size        File name
   --------------------------------------------------------------
   29-Apr-2002  02:43  10.0.4024.0        47,432  Bjablr32.dll
   29-Apr-2002  02:43  10.0.4024.0       133,448  Contab32.dll
   03-May-2002  11:06  10.0.4030.0       112,968  Emablt32.dll
   14-May-2002  08:42  10.0.4109.0       198,984  Emsabp32.dll
   21-May-2002  12:26  10.0.4115.0       538,952  Emsmdb32.dll
   31-May-2002  08:28  10.0.4128.0       122,880  Emsui32.dll
   29-Apr-2002  02:47  10.0.4024.0       104,776  Envelope.dll
   29-Apr-2002  02:47  10.0.4024.0       346,440  Exsec32.dll
   05-Jun-2002  06:59  10.0.4128.0       854,600  Msmapi32.dll
   21-May-2002  12:26  10.0.4115.0       526,664  Mspst32.dll
   29-Apr-2002  02:47  10.0.4024.0        55,624  Olkfstub.dll
   21-May-2002  12:26  10.0.4115.0       735,560  Outex.dll
   05-Jun-2002  07:00  10.0.4128.0       539,208  Outlcm.dll
   21-May-2002  12:27  10.0.4115.0       100,680  Outlctl.dll
   05-Jun-2002  18:00  10.0.4128.0     6,310,472  Outllib.dll
   29-Apr-2002  02:48  10.0.4024.0        92,488  Outlmime.dll
   29-Apr-2002  02:48  10.0.4024.0        47,432  Outlook.exe
   05-Jun-2002  07:00  10.0.4128.0       121,416  Outlph.dll
   03-May-2002  11:06  10.0.4030.0       338,248  Pstprx32.dll
   29-Apr-2002  02:48  10.0.4024.0        47,432  Recall.dll

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Administrative Information

If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations

To update an administrative installation use a command line similar to the following

msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1

where Admin Path is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),

where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi), and

where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients

After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where Admin Path is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and

where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi).

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WORKAROUND

To work around this problem, do not use the Retrieve items that meet the following conditions option. To change this option, follow these steps:

On the Tools menu, click E-mail Accounts.
Click the View or change existing e-mail accounts option under the E-mail section, and then click Next.
Click the Microsoft Exchange Server account, and then click the Change button.
Click the More Settings button.
Click the Remote Mail tab.
Click the Process marked items option, and then click OK.
In the E-mail Accounts dialog box, click Next, and then click Finish.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).

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