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The PKI Dialog Box Appears Multiple Times If You Click Cancel

Article ID: 318873 - View products that this article applies to.

This article was previously published under Q318873

SYMPTOMS

If you open a commercial signed or encrypted message, the public key infrastructure (PKI) Medium Grade password dialog box appears. If you click Cancel in this dialog box, the dialog box reappears many times. If you have DMS extensions loaded, you must click Cancel four times. If you have turned off DMS extensions, you must click Cancel two times.

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RESOLUTION

Microsoft Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:

   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   15-May-2002  15:53  5.0.2195.5781     123,664  Adsldp.dll
   15-May-2002  15:53  5.0.2195.5781     131,344  Adsldpc.dll
   15-May-2002  15:53  5.0.2195.5781      62,736  Adsmsext.dll
   15-May-2002  15:53  5.0.2195.5801     358,160  Advapi32.dll
   15-May-2002  15:53  5.131.2195.5543   466,704  Crypt32.dll
   15-May-2002  15:53  5.0.2195.5595     135,952  Dnsapi.dll
   15-May-2002  15:53  5.0.2195.5595      96,016  Dnsrslvr.dll
   15-May-2002  15:53  5.0.2195.5722      45,328  Eventlog.dll
   15-May-2002  15:53  5.0.2195.5639     146,192  Kdcsvc.dll
   22-Apr-2002  13:24  5.0.2195.5640     199,952  Kerberos.dll
   02-May-2002  15:44  5.0.2195.5724      71,024  Ksecdd.sys
   07-May-2002  11:40  5.0.2195.5744     504,080  Lsasrv.dll
   07-May-2002  11:40  5.0.2195.5744      33,552  Lsass.exe
   13-May-2002  15:40  5.0.2195.5782     107,792  Msv1_0.dll
   15-May-2002  15:53  5.0.2195.5626     306,960  Netapi32.dll
   15-May-2002  15:53  5.0.2195.5723     360,208  Netlogon.dll
   15-May-2002  15:53  5.0.2195.5719     916,752  Ntdsa.dll
   15-May-2002  15:53  5.0.2195.5782     119,568  Psbase.dll
   15-May-2002  15:53  5.0.2195.5585     386,832  Samsrv.dll
   15-May-2002  15:53  5.0.2195.5757     128,784  Scecli.dll
   15-May-2002  15:53  5.0.2195.5757     299,792  Scesrv.dll
   15-May-2002  15:53  5.0.2195.5677      48,912  W32time.dll
   25-Apr-2002  16:15  5.0.2195.5677      57,104  W32tm.exe
   15-May-2002  15:53  5.0.2195.5737     125,712  Wldap32.dll
   07-May-2002  11:40  5.0.2195.5744     504,080  Lsasrv.dll

Microsoft Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

Hotfix information

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   25-Jul-2002  16:54  5.131.2600.49  544,256  Crypt32.dll

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STATUS

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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