XADM: Information Store Process Uses High CPU When BkExpandDontRun Is Enabled

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Article ID: 318899 - View products that this article applies to.
This article was previously published under Q318899
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SYMPTOMS

A thread in the information store (Store.exe) process may use a large amount of the CPU process when BkExpandDontRun is enabled in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExCDO\Parameters

CAUSE

The logic in the code does not permit the thread to sleep. This causes the thread to loop.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Information store

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File nameVersion
Excdo.dll6.0.5770.68

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

Properties

Article ID: 318899 - Last Review: October 24, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB318899

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