You cannot use the ALT+~ key combination to turn on or to turn off the Japanese IME

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This article was previously published under Q318916

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SYMPTOMS

In the Japanese-language version of Office XP, you may find that you cannot use the ALT+~ (ALT+tilde) key combination to turn on or turn off the Japanese Input Method Editor (IME). When you press ALT+~, nothing occurs. The Japanese IME is not activated (or deactivated).

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CAUSE

This problem may occur if a program that uses a 16-bit hook procedure is running on the computer. This can occur when you start the program that uses the 16-bit hook procedure before you start the Office XP program, and you use ALT+~ to activate or deactivate the Japanese IME.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

   Date           Time  Size       File name     
   --------------------------------------------
   18-Jul-2002  16:21       1,804  Hotfix.txt
   12-Jul-2002  14:05   3,161,136  Msctf.msp
   11-Mar-2002  16:05       2,809  Readme.txt

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.

   Date         Time   Version       Size       File name     
   -------------------------------------------------------
   06-May-2002  08:00  5.1.2409.26   277,504    Msctf.dll

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