"Shell_NotifyIcon Fail" Error Message Occurs When You Log On to Windows 2000

View products that this article applies to.

This article was previously published under Q319008

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SYMPTOMS

When you log on to Windows 2000, you may receive the following error message:

Shell_NotifyIcon Fail

You may receive this error message repeatedly when you first log on to Windows.

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This issue may occur if you installed a UMAX VistaScan scanner and you configured the VistaAccess program (that is included with the UMAX VistaScan scanner) to automatically load from the Windows Startup folder.

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RESOLUTION

To resolve this issue, remove the shortcut to the UMAX VistaAccess program from the Startup folder:

Click Start, point to Programs, point to Startup, and then right-click UMAX VistaAccess.
Click Delete.
Click Yes to confirm the deletion.

NOTE: If you remove this shortcut, you do not remove the UMAX VistaAccess program. To run the program, click Start, point to Programs, and then click the program.
Restart the computer.

Contact UMAX to inquire about a possible update for the VistaAccess program. For information about how to contact UMAX, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

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MORE INFORMATION

This issue occurs only if the UMAX VistaAccess program tries to automatically load from the Windows 2000 Startup folder. If you remove this program from the Startup folder, and then manually run it, you do not receive the error message that is described in the "Symptoms" section of this article.

For additional technical support information for UMAX products, visit the following UMAX Web site:

http://www.umax.com/support (http://www.umax.com/support)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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