Article ID: 319032 - Last Review: May 7, 2007 - Revision: 3.9

An Error Message Occurs If You Click "Save Target As" for a Link

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This article was previously published under Q319032

SYMPTOMS

If you click the Save Target As command on the shortcut menu for a link, you may receive the following error message:

Internet Explorer cannot download "Filename.ext" from "Servername".
Internet Explorer was not able to open this Internet Site.
The requested site is either unavailable or cannot be found.
Please Try again.

This error message may occur if a Web page contains a link to a resource that is hosted on another server that requires a Secure Sockets Layer (SSL) connection and client authentication. The error message occurs only if you have not already been authenticated in the current session by the SSL server on which the resource is located. You cannot be successfully authenticated by the SSL server at this point. You must quit Internet Explorer and start it again to gain access to the Web site.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 (http://support.microsoft.com/kb/328548/EN-US/ ) How to Obtain the Latest Internet Explorer 6 Service Pack

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WORKAROUND

To work around this problem, click the link before you try to save the resource by clicking Save Target As on the context menu for the link. You can save the resource after you are authenticated by the server.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer 6 Service Pack 1.

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