PCTEL HSP56 MicroModem Does Not Work After You Upgrade to Windows 2000

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This article was previously published under Q319125

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SYMPTOMS

After you upgrade your computer to Windows 2000 Professional, your PCTEL HSP56 MicroModem may not function correctly. For example, Windows may not detect the modem, and it may not be listed in Device Manager.

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CAUSE

This behavior may occur if the modem driver is incompatible with Windows 2000. The PCTEL HSP56 MicroModem requires an updated driver to work with Windows 2000.

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RESOLUTION

To resolve this issue, contact PCTEL to obtain the latest Windows 2000 driver for the PCTEL HSP56 MicroModem. To download and install the latest drivers for the PCTEL HSP56 MicroModem, browse to the following PCTEL Web site:

http://www.pctel.com/downloads/drivers_download.htm (http://www.pctel.com/downloads/drivers_download.htm)

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MORE INFORMATION

For additional information about how to troubleshoot a similar issue with the PCTEL PCI HSP56 V.90/K56flex modem, click the article number below to view the article in the Microsoft Knowledge Base:

308770 (http://support.microsoft.com/kb/308770/EN-US/ ) PCTEL PCI HSP56 V.90/K56flex Modem Not Working After Upgrade to Windows 2000

For more information about how to contact PCTEL, browse to the following PCTEL Web site:

http://www.pctel.com/index.htm (http://www.pctel.com/index.htm)

For additional information about how to install or remove modems in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

301948 (http://support.microsoft.com/kb/301948/EN-US/ ) HOW TO: Install or Remove Modems in Windows 2000

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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