Article ID: 319238 - View products that this article applies to.
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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
If you click Send/Receive in Outlook 2000, you receive a prompt to enter you password although you have already entered this information during a Microsoft Outlook session.
This problem occurs if all the following are true:
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
Installing the UpdateFollow these steps to resolve the problem:
Administrative InformationIf you are updating an administrative installation with the administrative version of the fix, use the following information to update the administrative installation and network clients.
How to Update Administrative InstallationsTo update an administrative installation, use a command line similar to the following
msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1where Admin Path is the path to your administrative installation point for Microsoft Office 2000 (for example, C:\Office2000),
where MSI File is the MSI database package for the Office 2000 product (for example, Data1.msi), and
where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).
How to Update Network ClientsAfter you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following
msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomuswhere Admin Path is the path to your administrative installation point for Office 2000 (for example, C:\Office2000), and
where MSI File is the MSI database package for the Office 2000 product (for example, Data1.msi).
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).