OL2000: (IMO) The IMAP Password Is Not Retained in the Same Outlook Session

View products that this article applies to.

This article was previously published under Q319238

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

If you click Send/Receive in Outlook 2000, you receive a prompt to enter you password although you have already entered this information during a Microsoft Outlook session.

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CAUSE

This problem occurs if all the following are true:

Outlook 2000 is configured in Internet Mode Only (IMO) mode.
You are using an Internet Messaging Access Protocol (IMAP) server for messages.
You cleared the Remember Password check box when you configured your e-mail account in Microsoft Outlook.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

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Installing the Update

Follow these steps to resolve the problem:

Install the Office 2000 SR-1 update if it is not currently installed. To download and install the SR-1 Update, click the following Microsoft Knowledge Base article:
245025 (http://support.microsoft.com/kb/245025/EN-US/ ) OFF2000: How to Obtain and Install Office 2000 SR-1/SR1a Update

Install the hotfix described in this article. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time      Size       File name     
   ---------------------------------------------------
   30-Apr-2002  13:08     2,649,088  Outlook.msp
   30-Apr-2002  13:14     7,720,960  Outlook_Admin.msp

After the fix is installed, the following files will have the listed attributes or later:

   Date        Time   Version          Size  File name     
   -------------------------------------------------------
   14-Jun-2000 13:11  1.0.3.27       41,472  Bjablr32.dll
   14-Jun-2000 13:12  3.2.0.27       61,952  Bjlog32.dll
   08-Jan-2001 17:37  1.0.3.28       98,304  Bjsrch32.dll
   19-Jun-2000 14:12  5.5.2652.65   808,720  Cdo.dll
   01-Dec-2001 22:00  9.0.0.5930    127,027  Contab32.dll
   14-Jun-2000 13:14  1.0.3.27      183,808  Emablt32.dll
   31-Aug-2000 15:43  5.5.3142.0    154,112  Emsabp32.dll
   05-Oct-2001 06:33  5.5.3165.0    594,192  Emsmdb32.dll
   01-Jun-2001 21:15  5.5.3159.0    131,344  Emsui32.dll
   02-Jun-2000 06:45  9.0.0.4201     86,067  Envelope.dll
   18-Dec-2001 19:19  5.5.3167.0    540,944  Exsec32.dll
   05-Apr-2000 15:02  9.0.0.4005    192,561  Mimedir.dll
   02-Apr-2002 20:04  5.5.3169.0    792,576  Msmapi32.dll
   07-Jul-2000 23:07  5.5.3138.0    602,384  Mspst32.dll
   31-Jan-2000 21:26  9.0.0.3731    196,661  Oladd.fae
   23-May-2000 11:20                150,690  Olxchng9.aw
   30-May-2000 14:53                 26,643  Olsec9.chm
   22-May-2000 19:35                170,617  Olxchng9.chm
   08-Feb-2001 13:17  5.5.3153.0    454,144  Omi9.dll
   08-Feb-2001 13:21  5.5.3153.0    548,352  Omint.dll
   13-Nov-2001 07:45  8.30.3165.0   782,608  Outex.dll
   23-May-2000 19:19                554,068  Outlhlp.aw
   29-Apr-2002 22:43  9.0.0.6425  5,337,138  Outllib.dll
   31-Aug-2001 20:02  9.0.0.5630  1,675,315  Outllibr.dll
   29-Apr-2002 22:52  9.0.6425.0    368,691  Pstprx32.dll
   21-Jun-2001 18:01  9.0.0.5421     73,772  Rm.dll
   02-Jun-2000 07:30  9.0.0.4201     65,586  Sendto9.dll

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Administrative Information

If you are updating an administrative installation with the administrative version of the fix, use the following information to update the administrative installation and network clients.

How to Update Administrative Installations

To update an administrative installation, use a command line similar to the following

msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1

where Admin Path is the path to your administrative installation point for Microsoft Office 2000 (for example, C:\Office2000),

where MSI File is the MSI database package for the Office 2000 product (for example, Data1.msi), and

where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).

How to Update Network Clients

After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following

msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus

where Admin Path is the path to your administrative installation point for Office 2000 (for example, C:\Office2000), and

where MSI File is the MSI database package for the Office 2000 product (for example, Data1.msi).

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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