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You Cannot Print to a Local Printer After Windows 2000 Service Pack 2 Is Installed

Article ID: 319370 - View products that this article applies to.

This article was previously published under Q319370

SYMPTOMS

After you install Windows 2000 Service Pack 2 (SP2), users without administrator permissions may receive the following error message when they try to print:

You do not have permission to use the selected printer. If you need access, contact your network administrator.

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A fix to Unidrvui.dll requires that a printer definition file (*.GPD) be recompiled to a .bud cache file one time. If a user does not have permission to write this file, the operation does not succeed.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   29-Apr-2002  22:30  5.0.2195.5706  249,616  Localspl.dll

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WORKAROUND

To work around this problem, use either of the following methods:

Have a user with administrator permissions use the printer once. Viewing the printer's properties is sufficient.
Give the user Write permissions for the following folder:
%Windir%\System32\Spool\Drivers\W32x86\3
Run a script with admin rights that views the printer properties:
rundll32 printui.dll,PrintUIEntry /p /n\\machine\printer

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

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