Help and Support Center Does Not Display Information About Remote Computers

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Article ID: 319554 - View products that this article applies to.
This article was previously published under Q319554
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SYMPTOMS

If you use Help and Support Center to display the configuration of a remote computer, the information for the remote computer might instead be information about your local computer.

CAUSE

This problem is caused by the more-secure cookie handling in Internet Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 319554 - Last Review: February 27, 2014 - Revision: 5.11
APPLIES TO
  • Microsoft Internet Explorer 6.0 Service Pack 1, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
Keywords: 
kbnosurvey kbarchive kbbug kbqfe kbie600sp1fix kbpending kbhotfixserver KB319554

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