Cannot Install IEAK User Rights Deployment Build if MSI 2.0 Was Installed

View products that this article applies to.

This article was previously published under Q319560

For a Microsoft Windows 2000 and Windows XP version of this article, see 322811 (http://support.microsoft.com/kb/322811/ ) .

SYMPTOMS

You may experience a problem when you install Internet Explorer by using the Internet Explorer Administration Kit (IEAK) with the User Rights Deployment component. The installation may not work if both of the following conditions exist:

A non-administrator user logs on to the computer to complete the Internet Explorer installation.
The initial installation was started by an administrator.

When the non-administrator logs on, the following two error messages are generated:

Windows Update: The previous installation of an application has not been completed.
Logon with an administrator account to complete the installation.

If the non-administrator closes these error message dialog boxes, the non-administrator is immediately logged off the computer. The non-administrator cannot then log back on until an administrator logs on to the computer to complete the Internet Explorer installation.

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CAUSE

This problem may occur if MSI 2.0 is installed on the client computer before the IEAK User Rights Deployment installation started.

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RESOLUTION

Windows NT 4.0

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time       Size     File name
--------------------------------------------
27-Jun-2002  10:37      139,786  Msimain.sdb

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Setup Switches

This hotfix support the following switches:

/q : Use Quiet mode or suppress messages when the files are being extracted.
/q:u : Use User-Quiet mode. User-Quiet mode presents some dialog boxes to the user.
/q:a Use Administrator-Quiet mode. Administrator-Quiet mode does not present any dialog boxes to the user.
/t: path Specify the location of the temporary folder that is used by Setup or the target folder for extracting files (when using /c).
/c Extract the files without installing them. If /t: path is not specified, you are prompted for a target folder.
/c: path Specify the path and the name of the Setup .inf file or the .exe file.
/r:n Never restart the computer after installation.
/r:i Prompt the user to restart the computer if a restart is required, except when this switch is used with the /q:a switch.
/r:a Always restart the computer after installation.
/r:s Restart the computer after installation without prompting the user.
/n:v Do not check version. Use this switch with caution to install the update on any version of Internet Explorer.