Error Message When You Right-Click a File or a Folder

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Article ID: 319581 - View products that this article applies to.
This article was previously published under Q319581
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SYMPTOMS

If the following conditions exist, when you right-click a file or folder to view the shortcut menu, you may receive an error message:
  • The first item you right-click after you start Windows is in a program window.
  • The program is not Windows Explorer, or the desktop.

Sample Error Messages and Fault Addresses

Windows 98 Second Edition, Windows 98, Windows 95 OEM Service Release (OSR) and Windows 95

This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
If you click Details, you may receive the following detail information:
EXPLORER caused an invalid page fault in module KERNEL32.DLL at fault address.

Windows Millennium Edition (Me)

EXPLORER has caused an error in KERNEL32.DLL.
EXPLORER will now close.

If you continue experiencing problems, try restarting your computer.

Fault Addresses

FAULT ADDRESS  Operating System  Version
-----------------------------------------------
0177:BFF6BB07  Windows Me        4.90.3000
0167:BFF7B9A6  Windows 98SE      4.10.2222A
015F:BFF7B997  Windows 98        4.10.1998
0157:BFF79F97  Windows 95        4.00.950B or C
0157:BFF79FA4  Windows 95 OSR2   4.00.950B
0137:BFF99C00  Windows 95 OSR2   4.00.950B
0137:BFF9A3C0  Windows 95 OSR2   4.00.950B
0137:BFF998AC  Windows 95        4.00.950A
0137:BFF9A08C  Windows 95        4.00.950A
0137:BFF9A07C  Windows 95        4.00.950A
					

CAUSE

A critical section object that is internal to a Windows Briefcase component may be deinitialized when a program is terminated, if Explorer is not the first process to use it. This component is invoked when a shortcut menu is created for a shell object, to verify whether or not the item path is owned by the Briefcase.

WORKAROUND

To work around this problem after you start Windows, right-click any desktop file or folder to view its shortcut menu, before the normal use of your programs. You can then press ESC or left-click the desktop to remove the shortcut menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Windows Me Fault Logging

To verify the fault address in Windows Me, view the Fault log by opening the Faultlog.txt file that is located in the Windows folder:
  1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
  2. On the Tools menu, click Fault Log. The Faultlog.txt file is opened, with the most recent fault information at the end of the file.

REFERENCES

319508 INFO: Invalid Page Fault In KERNEL32.DLL

Properties

Article ID: 319581 - Last Review: February 1, 2007 - Revision: 2.3
APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
  • Microsoft Windows 95
  • Microsoft Windows 95
  • Microsoft Windows 95
  • Microsoft Windows 95
Keywords: 
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