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XGEN: The Exchange 2000 Information Store Reports an Event ID 327 Warning Message and Virtual Memory May Be Fragmented

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Article ID:319682
Last Review:February 20, 2007
Revision:1.3
This article was previously published under Q319682

SYMPTOMS

The Exchange 2000 information store may report an event ID 327 warning message that indicates that the virtual memory may be fragmented. When the server is in this state, the Simple Mail Transfer Protocol (SMTP) protocol cannot send and receive e-mail messages.

The Application event log may contain the following warning messages:
Event Type: Warning
Event Source: MSExchangeTransport
Event Category: Exchange Store Driver
Event ID: 327
Date: 1/17/2002
Time: 09:20:57
User: N/A
Computer: MS1
Description:
The following call : EcCopyTo to the store failed. Error code : -2147024882. MDB : 867d0828-32b8-409c-a733-6c4fd2c9ba4c. FID : . MID : . File : C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_36d5199001c19ec500019407.EML.
Event Type: Warning
Event Source: MSExchangeTransport
Event Category: Exchange Store Driver
Event ID: 327
Date: 1/15/2002
Time: 12:24:42
User: N/A
Computer: MS1
Description:
The following call : EcGetMime to the store failed. Error code : -2147467259. MDB : 867d0828-32b8-409c-a733-6c4fd2c9ba4c. FID : 1-35. MID : 1-1B981AA. File :
The following event ID 9582 error message may be logged in the Application event log because of prior errors, which cause virtual memory fragmentation:
Event Source: MSExchangeIS
Event Category: Performance
Event ID: 9582
Type: Error
Description: The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 (http://support.microsoft.com/kb/301378/EN-US/) XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: JET

File nameVersion
Ese.dll6.0.5770.74
Eseperf.dll6.0.5770.74
Eseperf.hxx6.0.5770.74
Eseperf.ini6.0.5770.74

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WORKAROUND

To work around this problem, either restart the SMTP service or restart the server.

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

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APPLIES TO
•Microsoft Exchange 2000 Server Standard Edition

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Keywords: 
kbbug kberrmsg kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB319682

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