Visio2002: Visio Stops Responding or the Colors in Shapes Are Displayed Incorrectly

While you use Microsoft Visio, you may experience one or more of the following behaviors:

• When you attempt to start Visio, the program stops responding (hangs) when the progress bar reaches 100 percent of the directory cache update process.
• When you use Visio, the program stops responding.
• The colors of the shapes in your drawings may be displayed incorrectly. For example, the colors may appear to bleed.

This behavior can occur if your computer uses an outdated video driver.

To resolve this issue, install the latest video driver that is available for your video adapter. Contact your video adapter manufacturer for more information about how to do this.

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

For additional information about how to troubleshoot other documented issues that cause Visio to stop responding, click the article numbers below to view the articles in the Microsoft Knowledge Base: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.